Refund & Returns Policy – Organic Khet
At Organic Khet, we are committed to providing you with fresh, high-quality, and authentic products. We carefully pack and dispatch every order to ensure it reaches you in the best possible condition.
1. Return Policy
Due to the nature of our products, especially food, grocery, and perishable items, we generally do not accept returns once the order has been delivered.
However, if you receive a product that is damaged, defective, incorrect, expired, or different from what you ordered, you may request a replacement or refund.
2. Eligible Reasons for Return or Refund
You may contact us if:
- The product received is damaged or broken.
- You received the wrong product.
- The product is expired or has an issue with its quality.
- The package was damaged during delivery.
- A product is missing from your order.
- The product received does not match the product ordered.
3. Reporting a Damaged or Incorrect Product
Please contact us within 24 hours of delivery and provide:
- Your order number.
- A description of the issue.
- Clear photographs or videos of the product and packaging.
- Any other information required to verify the issue.
Our team will review the request and determine whether a replacement or refund is applicable.
4. Refunds
If your refund request is approved, the refund will be processed through the original payment method wherever possible.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or other payment method.
For Cash on Delivery orders, we may request appropriate bank or payment details to process an eligible refund.
5. Replacement
Where applicable, Organic Khet may provide a replacement instead of a refund.
Replacement products are subject to availability. If the same product is unavailable, we may offer an alternative solution or process an eligible refund.
6. Non-Returnable Products
The following products generally cannot be returned unless they are damaged, defective, incorrect, or otherwise qualify for a refund under this policy:
- Opened food products.
- Fresh and perishable products.
- Grocery products.
- Homemade food products.
- Products damaged after delivery due to improper storage or handling.
- Products without their original packaging, where packaging is required for verification.
7. Cancellation Policy
You may request cancellation of an order before it has been dispatched.
Once an order has been shipped or delivered to the courier, cancellation may no longer be possible.
If a cancellation is successfully approved for a prepaid order, the applicable refund will be initiated to the original payment method.
8. Delivery Issues
If your order arrives damaged, please do not dispose of the product or packaging immediately. Photographs or videos may be required to verify the issue with the delivery or product.
If an item is missing or incorrect, please report it within 24 hours of delivery.
9. Refund Processing
After your request has been reviewed and approved, Organic Keth will initiate the applicable refund.
Refund processing times may depend on the payment gateway, bank, or financial institution and are outside our direct control.
10. Order Review
Organic Keth reserves the right to review each refund or return request individually. We may reject requests that do not meet the conditions of this policy or where the issue appears to have resulted from improper use, storage, or handling after delivery.