Privacy Policy – Organic Khet
At Organic Khet, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or use our services.
By using the Organic Khet website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you use our website:
Personal Information
- Full name
- Email address
- Mobile/phone number
- Billing and shipping address
- Delivery address
- Account login information
- Order and purchase details
Payment Information
When you make a payment, payment information may be processed securely through our third-party payment gateway. Organic Khet does not intentionally store complete debit card, credit card, or banking credentials on its own servers.
Technical Information
When you visit our website, certain information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Date and time of your visit
- Referring website or page
2. How We Use Your Information
We may use your information to:
- Create and manage your account.
- Process and deliver your orders.
- Confirm and communicate order details.
- Process payments and refunds.
- Provide customer support.
- Respond to your questions and requests.
- Improve our website, products, and services.
- Prevent fraudulent or unauthorized transactions.
- Send important service-related notifications.
- Send promotional communications where permitted and where you have provided appropriate consent.
- Comply with applicable legal and regulatory requirements.
3. Cookies
Organic Keth may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Keep you signed in.
- Remember items in your shopping cart.
- Remember your preferences.
- Understand how visitors use our website.
- Improve website performance and functionality.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
4. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers who help us operate our business, including:
- Payment processing providers.
- Delivery and logistics partners.
- Website hosting and technology providers.
- Customer support services.
- Analytics and security providers.
These service providers receive only the information necessary to perform their services.
We may also disclose information when required by law, legal process, court order, or governmental authority, or when necessary to protect our rights, users, or business.
5. Payment Security
Payments may be processed through secure third-party payment service providers. Your payment information may be subject to the privacy policies and security practices of those providers.
Organic Keth does not request or ask customers to share sensitive payment credentials, such as card PINs, passwords, or OTPs, through customer support channels.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. Your Account
If you create an account with Organic Keth, you are responsible for maintaining the confidentiality of your login credentials.
Please contact us immediately if you believe that your account has been accessed without authorization.
8. Order and Delivery Information
We may share necessary customer information, such as your name, phone number, and delivery address, with delivery partners for the purpose of fulfilling your order.
This information is used only as necessary to provide the requested delivery service.
9. Marketing Communications
With your consent, we may send you information about:
- New products.
- Special offers.
- Discounts.
- Promotions.
- Updates about Organic Keth.
You may unsubscribe from promotional communications at any time by following the unsubscribe instructions provided in the communication or contacting us.
You may still receive essential communications relating to your orders, account, payments, or services.
10. Third-Party Links
Our website may contain links to third-party websites or services.
Organic Keth is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing them with your personal information.
11. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
12. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.
13. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request access to information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain information.
- Withdraw consent where processing is based on consent.
- Opt out of certain marketing communications.
- Raise a concern regarding the handling of your personal information.
To exercise an applicable privacy right, please contact us using the details provided below.
14. Changes to This Privacy Policy
Organic Keth may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.